John Scalzi often posts some of his more over-the-top one-star Amazon book reviews as a sort of self therapy. I have done the same think in the past with our online campground and TripAdviser reviews. Here is a two star review we received the other day for our Juniper Springs facility in Florida.
I have had problems with employees here in the past telling lies about me to other campers & employees, because my extreme good looks are a threat to them somehow. I am an Actor. The amount of jealousy is ridiculous. I won't repeat any of it here, but the defamation & slander has been pretty extreme. I am camped here now for a planned long stay, & if they come off with that crap again I plan to sue them individually & as a company.
As for the campground itself, I love it. The showers are awesome & the best in the forest. They have bear boxes now to store food, but these seem large enough to hide a couple of people. Can be opened from the inside easily..in an emergency I'd go for it. There are No Electric sites, which makes things difficult. But it is far enough away from civilization to make sleeping at night quiet & peaceful, with an occasional smooth hum of a tractor trailer going by.
The last part of the review was nice but the first paragraph was a total head-scratch. I have polled the staff and no one has any idea who this person is or what he is referring to. I usually respond to negative reviews online but have no idea what to write on this one. I sent a private message to the customer to please give me a bit more detail so I can investigate.
By the way, one of the reasons I think we are successful is that I have systems in place where nearly every negative review from a variety of sources, including our own surveys, flow right to my inbox. I read every one, and respond to most.
As a second by the way, the Juniper Springs canoe run is a very special experience if you are ever in the area and like that sort of thing. It is not for beginners, but it is one of the most beautiful wild areas in Florida. When the author of the Unofficial Guide to DisneyWorld was asked in the back of his book what his favorite attraction in Florida was, he did not answer Disney or Universal but said the Juniper Springs canoe run.