1. Its all about having the right people. When I was in b-school, I honestly laughed at statements like this. I thought it was new age bullsh*t. I was totally enamored of quantitative analysis and business strategy. After running a business for 10 years, I now know that people are everything. Everything - our ability to grow, to handle difficult compliance issues, to work safely, to reduce costs - relies entirely on my finding the right people in the right spots. Everything else is a rounding error.
2. There is only a very limited number of things you can deploy to the field at any one time. It took me a really long time to realize that my mind - in fact, any manager's mind - likely works way faster than the bandwidth that exists to actually deploy new things to the field. Putting customer initiative X on hold because compliance issue Y needs to be deployed first is really frustrating, but trying to do too much means nothing gets done.
I would observe relative to #2 above that over the last few years the combination of the Feds + legislatures like in CA are generating new compliance issues faster than we can deploy solutions and train for them. In California, we have put most all new customer initiatives on hold because we are simply overwhelmed with management and employee training relative to various local government mandates.