Assume the following conditions:
- I am increasingly liable for any dumbass thing my employees say or do. It does not matter if it is absolutely against my values and company rules, if someone, say, uses a racial epithet with a customer or another employee, I will likely at least get sued. Given my deductibles on insurance, I am out $20,000 a case even if I win.
- Minimum wages have increased faster than the production value of unskilled, inexperienced laborers.
- Obamacare is raising the minimum cost of a full-time employee by at least $2,000-$3,000 a year, not including the as-yet-to-be-define but likely expensive record-keeping and administrative requirements
- In states like California, the law increasingly gives employees the ability to make new claims on my income (e.g. fake workers comp and disability claims) or to even make themselves un-firable (by asking for a family medical leave, or claiming a disability, or claiming to be a whistle-blower).
Against this backdrop, what am I going to do? I am going to hire more skilled and experienced workers who justify my minimum employment costs. I am going to hire mature people less likely to get me in trouble via their immature actions. I am going to hire people with a long work history so I can see there is not a history of scams and fraud.
In other words, I am going to hire older people. And thus:
Of all the issues I raised above, the first one gets the least attention but in our customer contact business is perhaps the most important. The cost of hiring a knucklehead is immense. And the folks that do stupid stuff in 1 are often the very same people who try to take us in 4.