I called Bank of America to stop payment on a check -- for some reason this seems to be one function that cannot be performed online. I got right through to their business banking number. However, they told me my account actually qualified for their special preferred, presumably premium, customer service number. So they transferred me. And I am still on hold, having waited now for over 10 minutes. I have no idea why they couldn't solve my simple problem at the regular number without a transfer and long hold.