As of tonight, the new SimCitygame is still unplayable due to overloaded servers and numerous bugs even when one is on the server. Today, the manufacturer purposely defeatured the product in a patch to try to get it to work. As I predicted the other day, this product was not ready for market.
Update: Via Game Skinny, this may be an example of some of the worst customer service I have ever seen. The makers of SimCity in a press release tells users they may request a refund. When a customer requests the refund, he is told that he can request it, so the press release is not lying, but they are not going to process it. Unbelievable. Extra credit for the fact that those who bought from Amazon can get a prompt and immediate refund, but those who bought directly from the manufacturer, like me, are stuck.
Further, it is becoming increasingly clear that the multiplayer capabilities that supposedly require the server login are a sham - a very very thin shell of functionality that adds almost nothing to the game but provides the excuse for always-online DRM.