I got a call this morning from Homeland Security about their e-verify immigration tracking system (which we are required by law to use in Arizona). The caller said that Homeland Security was interested in the satisfaction of their customers. I told her that I am not her customer. I am a subject of the state who is forced by law against my will to use their system. A customer is someone who is in a voluntary relationship.
The call ended soon after that. I supposed I have just asked for some sort of audit, but at this point I don't care.