I have a bunch of motorized shades on the high clerestory windows around my house (these are about 10 feet off the floor so impossible to manually open and close). I had the ladder out this weekend and was replacing batteries when I found one of the battery cases was corroded beyond repair because a battery had leaked.
I checked the Hunter-Douglas web site, and found the parts request link. It said that if they had the part in stock, they would send it to me for free. That sounded like BS, and I wrote them that I was happy to be charged, I just wanted the part.
Today I got this email:
It's our pleasure to provide you with the replacement Duette PowerRise AA battery Wand requested and sending them to the address provided. These parts are offered at no charge to our consumers. You will receive your parts within 10 business days.