Dear Customer Service Departments:
In my recent call to your service center, I was forced to navigate a nearly interminable set of menu options (which I listened to carefully since I had been assured that they had recently changed). After I navigated these options, your automated system then gathered data from me. It asked me to give my name, then my telephone number, and finally my account number, which I did.
Here is the reason for my letter, and my advice to you: Once you have collected all my information via an automated system, it is just going to piss me off when your human operator picks up the line and proceeds to ask me for this same information again. I know this seems to be the current industry standard, as practiced by every company from Citibank to Domino's Pizza, but I can assure you it is incredibly annoying and, perhaps worse for you, introduces me to your organization with the initial impression that you do not know what you are doing. So, either find a way to put the information you have gathered up on the customer service agent's screen, or don't have an automated system gather it.
PS- By the way, if you really, really want to start our conversation off on the wrong foot, then you should make it nearly impossible for me to find a menu option that gets me to a real person. You can get double extra credit for disabling "0" as an immediate route to the operator. Oh, and make sure all menus are preceded with long-winded customer service notices that have nothing to do with my problem.