True monopolies, which are extraordinarily rare in the private sector but all too common when the government uses it coercive power, lose any incentive to provide good customer service. Via Adam Schaeffer at Cato, here are your government monopoly schools at work:
In Montgomery County, beloved third-grade teacher Soon-Ja Kim was
bounced on the word of one reviewer despite an outpouring of support
from parents who knew what great work she had done with their
children. I can't say it better than it's reported:
But a panel of eight teachers and eight principals
charged with reviewing Kim's performance gave little weight to the
parent letters when they considered her future in a closed-door
meeting, according to panel members.
Doug Prouty, vice president of the Montgomery County
Education Association and co-chairman of the panel, said in an
interview that the strong parental support for Kim was considered only
a "secondary data source."
The good test scores of Kim's students, he said, were also secondary.
The primary sources for the decisions, he said, were the judgments of
Principal Elaine Chang, a consulting teacher assigned to evaluate Kim
and the panel members themselves that Kim was ineffective in the
classroom and hurting her students' progress.
"That's a bunch of hooey," said Elyse Summers, one of the multitude
of pro-Kim parents. "Our children went to Mrs. Kim's class every day,
came home and are performing extremely well."
"We take parent feedback, both good and bad, about teachers very
seriously," Edwards replied. But the Montgomery schools spokesman added
that "the final decision about the effectiveness of teachers must come
down to those with the professional expertise."
So, it does not matter if you are a great teacher who gets good results, if you don't kiss the principal's ass enough, you are gone. This is not to say that private employers can't be equally silly. However, in the private sector, if a company is stupid enough to fire a good employee for petty political reasons, its competitors will snap that person up. If it happens enough, company 2 will quickly begin to outcompete company 1. When the government maintains a forced monopoly on schools, there are no such feedback mechanisms to force improvement, except maybe parental feedback, and you see how much that achieves in this case.