It is an interesting experience negotiating as a buyer when you know two things:
- Seller has marginal cost approaching zero
- Seller has lots of competitors who, for my purposes, provide equivalent service
In this case, I was calling Network Solutions to transfer my domain name registrations to GoDaddy, because GoDaddy is substantially cheaper. Network Solutions sent me a renewal letter to renew at $34.99 a domain. Yuk! I began the process of transferring these domains to GoDaddy, who charges in the $8 range. (By the way, I have been very happy with GoDaddy for my registrations and hosting of simple sites).
Unfortunately, I had a problem with the transfer -- I needed an authorization code for each domain from NetSol and was not sure how to get it, so I had to call their customer service. Like a good rep, the person asked me why I was leaving, and I said it was because NetSol was too expensive.
This is where it got interesting. First, he said that I could stay at Network Solutions and pay just $16 a domain. I told him forget it, it was still too high. After some back and forth, and his getting the information I had called for, he finally offered $8 a domain. That is nearly an 80% discount from the rate they first offered me, and is lower even than the 100 year renewal (LOL) they offer for $9.99 a year. I turned it down, because it was too late and I was already consolidating my accounts at GoDaddy.
However, if there are those of you out there who are with Network Solutions and want to stay, but want a discount, call their customer service (not tech support) number, click the options for "transfer domains away from Network Solutions". When you get a guy, tell him you need the authorization number on the domain to transfer it to GoDaddy (this is true). When he asks you why you are transferring, tell him NetSol is way more expensive than GoDaddy. And then let him run. I didn't even ask for a discount. He just kept throwing them out at lower and lower price levels after I turned each one down.