Comments on: Let Down by FedEx

By: Jacob

Jacob — Sun, 22 Oct 2006 22:28:55 +0000

I live in Anchorage Alaska. Honestly, I am FedUp with FedEx.

Once they sent a letter incorrectly to the WRONG address after I dropped it off because the guy at the counter was new and not sure how to handle the proper procedure. Guess who was charged 40.00 for an inconvenience fee? Me.

I had to order a new cell phone recently. It was delivered here while I was at work, so nobody could sign for it. I was greeted by a messsage telling me to come to the location and pick it up. Since I do not have a car, I called a taxi to take me out there. I paid 45.00 to ride out there just to be told "We don't know where your package is. Come back tomorrow and it will defintely be here." Absolutely unacceptable.

I demanded to be compensated for the cab fare but no, nothing, not even an apology.

By: Kurt

Kurt — Wed, 18 Oct 2006 00:39:19 +0000

I too am fed up with F@#*K EX Kinky. My pharmacy sent my much needed medication through their Courier on Friday, October 13th and as of today, Tuesday Oct. 17, I still havent recieved them. When I tracked the order it said they were at my door on Saturday at 3:45. This is strange since I had no sticker on my door saying they were here AND at that time I was sitting on my couch right next to the door watching TV and no one knocked. The courier was lying and the company stood up for him! When trying to resolve the issue……..the b&$ch on the other end of the phone didn’t give a sH%@! They can rot in HELL and let DSL run them out of business.

By: sofia1

sofia1 — Sat, 23 Sep 2006 03:22:26 +0000

I'm currently in the middle of my own personal Fedex nightmare. Here's my story. I'm now on the 2nd day waiting for a package to be delivered. It was supposed to arrive sometime yesterday -- it didn't. So, I waited for it again today -- still nothing.

Meanwhile, I took off a day of work yesterday to get this package and came home early today hoping it would arrive and now they're telling me they'll "try" and get it to me Monday. Are they seriously expecting me to take another day off from work? Why should I believe them anyway? I'm so irritated I can just scream.

By the way, this is a 94 lb. package so there's no way I'm going to pick it up. Not only because it's too heavy but I did PAY for shipping and have this crazy I idea that Fedex should provide the service I paid for.

Ugh.. so sick of this company!

By: dean

dean — Tue, 19 Sep 2006 16:37:24 +0000

I have to say that the RUDE Fedex drivers and counter help really SUCKS, i have never had the rude bullshit from any company that i have had happen to me today, i will never use them again, i spend approx. 6000.00 a year and it all goes somewhere else, there the worlds biggest liers on damage, DON’T SHIP WITH SHITEX

By: J.Cory

J.Cory — Fri, 18 Aug 2006 06:31:05 +0000

I just ordered all the bits for my new computer, everything except the motherboard was shipped by Newegg, via UPS. It arrived on time, on the day that UPS said it would be delivered. The mother board was shipped from Newark, CA to Sacramento, CA (a 3 hour drive, with traffic) and was due to arrive on the same day, according to Fedex. 8pm rolls by, 8:30, 9, 10, 10:30 with the Fedex site still caliming it was out for delivery. 11pm: Delivery exception/ Delivery delayed, scheduled for next business day. Arghhh!!! Why even state delivery dates, when they can’t meet them. The same thing happened when the 5th Harry Potter book was released, Amazon gaurunteed delivery on the day the book came out in the stores…Fedex had to make a special delivery on Saturday, because it didn’t arrive on Friday, and Amazon had to refund us the cost of the book.

By: Tanya

Tanya — Mon, 14 Aug 2006 20:41:21 +0000

I have read many of the comments and I am equally as disgusted by FedEx. Confusion between departments, broken items, missing items, damaged boxes, a hoorendous claims procedure, lots of back and forth between claims and customer service. A lot has happened, no results though.

I wrote a complaint letter, two in fact, and my first one was opened, and sent back to me inside a FedEx enevlope. They sent my letter back with a form for me to fill out. I ALREADY HAVE THOSE FORMS.

By: Eric

Eric — Wed, 09 Aug 2006 00:01:11 +0000

GOD DAMN FEDEX I SPEND EXTRA TO GET FAST SHIPPING AND NEW CRAP AND NOW YOU GUYS FRICKIN SCREW IT UP BY DELIVERING TO SOME HOUSE THAT ISNT MINE, THE ONE YOU’RE SUPPOSED. CAN YOUR FRICKIN DRIVERS READ? YOU SUCK SO MUCH. IF I HAVE TO WAIT ANOTHER WEEKEND I’M GOING POSTAL (no pun intended).

By: Wes

Wes — Mon, 31 Jul 2006 17:05:58 +0000

To me the jury is no longer out, the verdict has been delivered (albeit late), FedEx provides terrible service.

On numerous occations they have mis-delivered packages to other businesses. Fortunately, most folks are honest and notify me that they have my package. I have learned it is much quicker for me to go retreive my own mis-directed package rather than wait for FedEx to correct their mistakes.

By: juliet

juliet — Wed, 26 Jul 2006 13:24:02 +0000

i could tell you stories… i worked for fedex for nearly 25 years, not a day goes by that i dont wish i had not ‘wasted’ my life in such a hell hole.

By: Ronnie

Ronnie — Tue, 11 Jul 2006 13:17:43 +0000

I ordered computer parts on the 4th of July and up until yesterday, the delivery time was scheduled for today. It was changed to tomorrow. I called FedEx to ask why and was told they had just recieved the package even though it stated they scanned and had it last Wed. The FedEx rep claims the business I ordered from only scanned labels and never sent the packages. WTH? I asked if this was standard business practice and was told no.
It sounds too much like a coverup and I don't know who to believe. After reading all the FedEx horror stories I'm inclined to think it's FedEx. In the meantime I've emailed the business and awaiting reply. The jury's still out on this one.